Cisco CMBE3000

Cisco Unified Communications Manager Edition 3000

 

Cisco Unified Communications Manager Business Edition 3000 is designed to deliver essential unified communications capabilities to your employees to help you serve your customers and achieve your long-term business goals. Designed for medium-sized organizations with smaller IT staffs, the solution provides investment protection with the capacity to grow to up to 300 employees and 10 sites.

CMBE3000 pic1

 

 

Product Overview

Cisco Unified Communications Manager Business Edition 3000 consists of the following foundational elements:

• Cisco Unified Communications Manager Business Edition 3000 call-processing and voicemail application

• Cisco MCS 7890-C1 Unified Communications Manager Business Edition 3000 Appliance with 2 built-in T1/E1 ports preinstalled

• Simple intuitive administration interface for provisioning and management

Based on the Cisco Unified Communications appliance platform model, Cisco Unified Communications Manager Business Edition 3000 supports foundational unified communications features based on proven call processing and messaging technology. The application is preinstalled on the highly reliable one-rack unit (1RU) Cisco media-convergence-server platform. The software preinstalled on the server consists of a single firmware image that includes the underlying server operating system as well as the call processing and voicemail application. Pre-installation of software also saves you significant time on setup.

In addition to the typical call processing and voicemail features tailored to meet the needs of medium-sized businesses, a new, easy-to-navigate user interface for the operating system and the application. The Cisco Unified Communications Manager Business Edition 3000 platform provides a consistent interface to streamline the ongoing management and operation of the system.

Cisco Unified Communications Manager Business Edition 3000 also includes Cisco Unified Mobility. This feature set provides a single business voice mailbox and a single-number-reach (SNR) application that intelligently manages, filters, routes, and connects calls between an employee's IP desk phone and mobile cellular or home phone.

 

 

Features and Benefits

Simple Intutive Administration

Cisco Unified Communications Manager Business Edition 3000 introduces a new administrative interface that is simple to use and easy to understand. It is designed to reduce the skill and training level needed to administer the system. The design focuses on simplifying data entry, navigation, workflow, and language.

The user interface is used to simplify and accelerate the installation process. A wizard-like interface is used for the first-time setup, guiding you through the different screens to complete the setup. Alternately, you can use a Microsoft Excel-based spreadsheet that is available for Cisco Unified Communications Manager Business Edition 3000 to automate the setup process and further reduce the overall time taken to complete the first-time setup. Figure 1 shows the setup process.

 

Figure 1. First-Time Setup Wizard

CMBE3000 pic2

 

 

When the system is set up for the first time, you can perform simple moves, adds, and changes using the simple interface shown in Figure 2.

Figure 2. Simple Moves, Adds, and Changes

CMBE3000 pic3

 

 

Call Control

In addition to standard telephony features such as call coverage, call transfer, call waiting, hold, conference, park, and pickup, Cisco Unified Communications Manager Business Edition 3000 delivers a powerful set of telephony features for medium-sized businesses: for instance, ad-hoc conferencing, and meet-me conferencing, do not disturb, multiple-line appearance, directed call park, call pickup, and hunt groups. It also offers the following benefits:

• Session Initiation Protocol (SIP) is supported on Cisco line-side devices, specifically the Cisco Unified SIP Phone 3905 and Cisco Unified IP Phone 6901, 6911, 6921, 6941, and 6961 models. Additionally, the Cisco Unified IP Conference Station 7937G phone is supported for use in meeting rooms and other similar applications.

• Cisco Unified Communications Manager Business Edition 3000 supports up to 10 total sites (9 remote) using a centralized call-processing model.

• Emergency calls are supported from central and remote sites.

• Cisco Unified Mobility provides powerful capabilities previously available only to large organizations. Whether you are working from home or in a hotel room while traveling for business, your calls can now follow you anywhere.

• Public-switched-telephone-network (PSTN) breakout from remote sites using local gateways is supported. This support is useful in countries with toll-bypass restrictions.

 

Voice Messaging

Cisco Unified Communications Manager Business Edition 3000 includes a powerful voice-messaging system, Cisco Unity® Connection, which provides many advanced capabilities that you can customize to increase individual and team productivity. You can personalize communications options and interact with the system to manage calls and messages in the way that is most comfortable and convenient for you.

The flexible user interface makes messaging more efficient for both intensive and occasional voicemail users. For example, you can customize the telephone user interface (TUI) and touch-tone mappings to make migration from an existing outdated voicemail system much easier.

 

Specifications

System Capacity and Features

Table 1 lists the system capacities and features supported by Cisco Unified Communications Manager Business Edition 3000.

 

Table 1. System Capacity and Features

Attribute

Capacity

Maximum number of users or devices

300 users (400 endpoints or devices)

Total number of sites

10

Number of remote sites

9 (centralized call processing)

T1/E1 support

Through built-in gateway and Cisco 2901 Integrated Services Router Voice Gateway

Telephony protocols and standards

T1/E1 Primary Rate Interface (PRI) and T1/E1 channel associated signaling (CAS)

Analog station (foreign-exchange-station [FXS]) support

Through Cisco VG224 Analog Voice Gateway

Voicemail

12 ports

Automated Attendant

Day and night service with alternate greeting

IP endpoints

Cisco Unified IP Phone 6901, 6911, 6921, 6941, and 6961 models, Cisco IP Communicator, and Cisco Unified IP Conference Station 7937

Direct inward dialing (DID)

Supported

Extension mobility

Supported

Teleworker

Supported

SNR functions

Supported

Conferencing

Ad-hoc conferencing and meet-me conferencing through Cisco 2901 hardware conference bridge

Mounting mechanism

Rack-mounted unit

Caller ID features

Name and number

Music on hold (MoH)

Supported (external audio source)

Standard calling features (call transfer, call waiting, call hold and resume, and call park)

Supported

Fax support

Fax Pass-Through

WebDialer and Click to Call

Supported

Call detail records (CDRs)

Supported

 

User Features

• Callback

• Shared line

• Call forward all

• Call forward busy

• Call forward no answer

• Call transfer (blind and consultative)

• Call hold

• Call history and last call return

• Caller ID

• Distinctive ringing

• Direct inward dialing (DID)

• Do not disturb (DND)

• Call barge and conference barge

• Directory services (including call history, mentioned previously)

• Multiple-line appearance

• Mute and volume control (handset)

• Private dial plan (4 to 8 digit internal dialing)

• Priority ringing (distinctive ringing for external vs. internal calls)

• Ad-hoc (up to 10 participants)

• Meet-me (up to 24 participants)

• Directed call park (Note: Non-directed call park is not supported.)

• Call pickup

(Note that this feature is directed call pickup rather than Busy Lamp Field [BLF] pickup. BLF presence is not supported in this release.)

 

Other Features Supported

• Class of restriction: Cisco Unified Communications Manager Business Edition 3000 supports class of service (CoS) with respect to geographic reach as follows:

– Campus

– Local

– National

– International

– Emergency services

• Call waiting

• Default ringtones

• MoH

• Speed dials: Single-button, not BLF

 

Applications Support

• Cisco Unified IP Communicator (7.0 or higher)

• Cisco Unified Communications for RTX Client through Client Services Framework (CSF)

• WebDialer as a directory page on the User webpages

• Simplified User webpages to set speed dials, call forwarding, etc.

• Extension Mobility

• Cisco Unified Mobility: SNR

 

Localization

Cisco Unified Communications Manager Business Edition 3000 is preinstalled with dial plans, user locales, tones, and localized administration of the GUI for the following countries:

• United States

• Canada (English)

• India

Additionally, the following countries can be added through a country pack mechanism using a Common Open Policy (COP) file:

• China

• Spain

• Italy

• Russia

• France

• Germany

• Brazil

• Saudi Arabia

• Australia

• United Kingdom

• Mexico

• Canada (French)

 

Licensing

Application and phone software licenses are enforced. Cisco User Connect Licensing is available for Cisco Unified Communications Manager Business Edition 3000. Cisco User Connect Licensing allows you to license most Cisco Unified Communications 8.6 products and future releases, including Cisco Unified Communications Essential Operate Service, on a per-user basis.

 

Ordering Information

You can order Cisco Unified Communications Manager Business Edition 3000 by contacting your C9 Operations SPoC (Single Point of Contact).

 

Cisco User Connect Licensing

You can order Cisco Unified Communications Manager Business Edition 3000 a la carte using a single top-level part number. The top-level part number allows you to configure the entire system, including hardware, software, and user licenses.

The Cisco Unified Communications Manager Business Edition 3000 starter package bundles the Cisco MCS 7816-I5 Appliance with a preinstalled software suite and Cisco User Connect Licenses for the first 50 users. The user licenses included in the base package cover the server licenses needed for the initial system.

In addition to the initial 50 users included in the Cisco User Connect License bundle, you can add more users by choosing appropriate options under the top-level part number.

Cisco Unified Communications Manager Business Edition 3000 is available only on Cisco MCS 7890 appliance (Version 8.6) and Cisco MCS 7816-I5 Servers (Version 8.5).

Table 2 lists the part numbers for ordering Cisco Unified Communications Manager Business Edition 3000.

 

Cisco Unified Communications Services

Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution on your network. Delivered by Cisco and C9 Operations, our portfolio of deployment and technical support services is based on proven methodologies for unifying voice, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to these services can enhance your technology experience to enable powerful new ways to collaborate with co-workers, partners, and customers across any workspace to accelerate business advantage.