C9 provides Phone System design, deployment, and support. We specialize in several types of deployments including Call Center, SMB, and Enterprise installations.
C9 Custom White box
Asterisk on-site solutions
Hosted Asterisk in C9 Telco Datacenters
Cisco Unified Communication Lifecycle
Cisco UC500 [1]
Cisco CMBE3000 [2]
Leasing Options
Our specializations are with Asterisk based and Cisco Communications systems. We are able to service your existing system and needs or upgrade you to the next generation telephony system. In addition to Voice systems, we also provide VoIP by way of SIP trunks for business class phone service at extreme economic cost.
Complete this brief form HERE [3] and one of our Sales-Engineers will give you a call to discuss your needs.
Brief Technical Specifications:
Asterisk Based Systems
Cisco Based Systems
Cisco Unified Communications Manager Edition 3000
Cisco Unified Communications Manager Business Edition 3000 is designed to deliver essential unified communications capabilities to your employees to help you serve your customers and achieve your long-term business goals. Designed for medium-sized organizations with smaller IT staffs, the solution provides investment protection with the capacity to grow to up to 300 employees and 10 sites.
Product Overview
Cisco Unified Communications Manager Business Edition 3000 consists of the following foundational elements:
• Cisco Unified Communications Manager Business Edition 3000 call-processing and voicemail application
• Cisco MCS 7890-C1 Unified Communications Manager Business Edition 3000 Appliance with 2 built-in T1/E1 ports preinstalled
• Simple intuitive administration interface for provisioning and management
Based on the Cisco Unified Communications appliance platform model, Cisco Unified Communications Manager Business Edition 3000 supports foundational unified communications features based on proven call processing and messaging technology. The application is preinstalled on the highly reliable one-rack unit (1RU) Cisco media-convergence-server platform. The software preinstalled on the server consists of a single firmware image that includes the underlying server operating system as well as the call processing and voicemail application. Pre-installation of software also saves you significant time on setup.
In addition to the typical call processing and voicemail features tailored to meet the needs of medium-sized businesses, a new, easy-to-navigate user interface for the operating system and the application. The Cisco Unified Communications Manager Business Edition 3000 platform provides a consistent interface to streamline the ongoing management and operation of the system.
Cisco Unified Communications Manager Business Edition 3000 also includes Cisco Unified Mobility. This feature set provides a single business voice mailbox and a single-number-reach (SNR) application that intelligently manages, filters, routes, and connects calls between an employee's IP desk phone and mobile cellular or home phone.
Features and Benefits
Simple Intutive Administration
Cisco Unified Communications Manager Business Edition 3000 introduces a new administrative interface that is simple to use and easy to understand. It is designed to reduce the skill and training level needed to administer the system. The design focuses on simplifying data entry, navigation, workflow, and language.
The user interface is used to simplify and accelerate the installation process. A wizard-like interface is used for the first-time setup, guiding you through the different screens to complete the setup. Alternately, you can use a Microsoft Excel-based spreadsheet that is available for Cisco Unified Communications Manager Business Edition 3000 to automate the setup process and further reduce the overall time taken to complete the first-time setup. Figure 1 shows the setup process.
Figure 1. First-Time Setup Wizard
When the system is set up for the first time, you can perform simple moves, adds, and changes using the simple interface shown in Figure 2.
Figure 2. Simple Moves, Adds, and Changes
Call Control
In addition to standard telephony features such as call coverage, call transfer, call waiting, hold, conference, park, and pickup, Cisco Unified Communications Manager Business Edition 3000 delivers a powerful set of telephony features for medium-sized businesses: for instance, ad-hoc conferencing, and meet-me conferencing, do not disturb, multiple-line appearance, directed call park, call pickup, and hunt groups. It also offers the following benefits:
• Session Initiation Protocol (SIP) is supported on Cisco line-side devices, specifically the Cisco Unified SIP Phone 3905 and Cisco Unified IP Phone 6901, 6911, 6921, 6941, and 6961 models. Additionally, the Cisco Unified IP Conference Station 7937G phone is supported for use in meeting rooms and other similar applications.
• Cisco Unified Communications Manager Business Edition 3000 supports up to 10 total sites (9 remote) using a centralized call-processing model.
• Emergency calls are supported from central and remote sites.
• Cisco Unified Mobility provides powerful capabilities previously available only to large organizations. Whether you are working from home or in a hotel room while traveling for business, your calls can now follow you anywhere.
• Public-switched-telephone-network (PSTN) breakout from remote sites using local gateways is supported. This support is useful in countries with toll-bypass restrictions.
Voice Messaging
Cisco Unified Communications Manager Business Edition 3000 includes a powerful voice-messaging system, Cisco Unity® Connection, which provides many advanced capabilities that you can customize to increase individual and team productivity. You can personalize communications options and interact with the system to manage calls and messages in the way that is most comfortable and convenient for you.
The flexible user interface makes messaging more efficient for both intensive and occasional voicemail users. For example, you can customize the telephone user interface (TUI) and touch-tone mappings to make migration from an existing outdated voicemail system much easier.
Specifications
System Capacity and Features
Table 1 lists the system capacities and features supported by Cisco Unified Communications Manager Business Edition 3000.
Table 1. System Capacity and Features
User Features
• Callback
• Shared line
• Call forward all
• Call forward busy
• Call forward no answer
• Call transfer (blind and consultative)
• Call hold
• Call history and last call return
• Caller ID
• Distinctive ringing
• Direct inward dialing (DID)
• Do not disturb (DND)
• Call barge and conference barge
• Directory services (including call history, mentioned previously)
• Multiple-line appearance
• Mute and volume control (handset)
• Private dial plan (4 to 8 digit internal dialing)
• Priority ringing (distinctive ringing for external vs. internal calls)
• Ad-hoc (up to 10 participants)
• Meet-me (up to 24 participants)
• Directed call park (Note: Non-directed call park is not supported.)
• Call pickup
(Note that this feature is directed call pickup rather than Busy Lamp Field [BLF] pickup. BLF presence is not supported in this release.)
Other Features Supported
• Class of restriction: Cisco Unified Communications Manager Business Edition 3000 supports class of service (CoS) with respect to geographic reach as follows:
– Campus
– Local
– National
– International
– Emergency services
• Call waiting
• Default ringtones
• MoH
• Speed dials: Single-button, not BLF
Applications Support
• Cisco Unified IP Communicator (7.0 or higher)
• Cisco Unified Communications for RTX Client through Client Services Framework (CSF)
• WebDialer as a directory page on the User webpages
• Simplified User webpages to set speed dials, call forwarding, etc.
• Extension Mobility
• Cisco Unified Mobility: SNR
Localization
Cisco Unified Communications Manager Business Edition 3000 is preinstalled with dial plans, user locales, tones, and localized administration of the GUI for the following countries:
• United States
• Canada (English)
• India
Additionally, the following countries can be added through a country pack mechanism using a Common Open Policy (COP) file:
• China
• Spain
• Italy
• Russia
• France
• Germany
• Brazil
• Saudi Arabia
• Australia
• United Kingdom
• Mexico
• Canada (French)
Licensing
Application and phone software licenses are enforced. Cisco User Connect Licensing is available for Cisco Unified Communications Manager Business Edition 3000. Cisco User Connect Licensing allows you to license most Cisco Unified Communications 8.6 products and future releases, including Cisco Unified Communications Essential Operate Service, on a per-user basis.
Ordering Information
You can order Cisco Unified Communications Manager Business Edition 3000 by contacting your C9 Operations SPoC (Single Point of Contact).
Cisco User Connect Licensing
You can order Cisco Unified Communications Manager Business Edition 3000 a la carte using a single top-level part number. The top-level part number allows you to configure the entire system, including hardware, software, and user licenses.
The Cisco Unified Communications Manager Business Edition 3000 starter package bundles the Cisco MCS 7816-I5 Appliance with a preinstalled software suite and Cisco User Connect Licenses for the first 50 users. The user licenses included in the base package cover the server licenses needed for the initial system.
In addition to the initial 50 users included in the Cisco User Connect License bundle, you can add more users by choosing appropriate options under the top-level part number.
Cisco Unified Communications Manager Business Edition 3000 is available only on Cisco MCS 7890 appliance (Version 8.6) and Cisco MCS 7816-I5 Servers (Version 8.5).
Table 2 lists the part numbers for ordering Cisco Unified Communications Manager Business Edition 3000.
Cisco Unified Communications Services
Cisco Unified Communications Services allows you to accelerate cost savings and productivity gains associated with deploying a secure, resilient Cisco Unified Communications Solution on your network. Delivered by Cisco and C9 Operations, our portfolio of deployment and technical support services is based on proven methodologies for unifying voice, data, and mobile applications on fixed and mobile networks. Our unique lifecycle approach to these services can enhance your technology experience to enable powerful new ways to collaborate with co-workers, partners, and customers across any workspace to accelerate business advantage.
For small offices seeking to reach, serve, and retain customers, Cisco has introduced the Cisco Smart Business Communications System. This affordable, complete system of voice, video, and wireless networking products extends Cisco Unified Communications to small offices. It makes highly secure, anytime, anywhere access to information possible, enabling more effective, efficient ways of communicating with customers and employees.
The Cisco Smart Business Communications System is easy to deploy and use, while allowing for business growth. Award-winning support and easy financing, delivered through local partners, complements the solution.
This purpose-built business communications solution provides you with an easy way to sell, deploy, and service a communications solution for your customers. The components use industry-leading technologies and are designed to work together, simplifying setup and monitoring of the network and providing opportunities for new service offerings with recurring revenue streams.
Today, the Cisco Unified Communications 500 Series for Small Business will support up to 50 phones per location, while the Cisco Catalyst® Express 520 Series and Cisco Mobility Express Solution can support up to 250 data users, allowing you to build a flexible foundation for growth.
Cisco® Unified Communications Services enable powerful ways to collaborate with coworkers, partners, and customers across any workspace.
Challenge
Today, quickly adapting to market changes while increasing productivity and improving competitive advantage is critical. Enabling collaboration across any workspace, securely and with optimal quality, is crucial to success.
Solution
Cisco Unified Communications solutions together with services, delivered by Cisco and our partners, provide a secure and resilient solution that meets your needs to today and in the future.
Our portfolio of services is based on proven methodologies that help accelerate cost savings and productivity gains associated with deploying a Cisco Unified Communications solution. Requisite activities are defined at each phase. Customized planning and design services focus on creating solutions that meet business needs. Award-winning technical support increases operational efficiency. Remote management services simplify day-to-day operations, and optimization services enhance solution performance as your business needs change.
Cisco Unified Communications Prepare Services
Align your unified communications and collaborative technology requirements with your business priorities. This service provides a foundation for deploying a scalable, reliable, high-performance Cisco Unified Communications solution to meet your business needs.
The Cisco Unified Communications Prepare Services include:
● Cisco Unified Communication Communications Business Justification Service
● Cisco Unified Communications Deployment Strategy Service
● Cisco Unified Communications Collaboration and Innovation Architecture Service
Cisco Unified Communications Business Justification Service
The Cisco Unified Communications Business Justification Service helps create business and financial justification in the prioritization of a Cisco Unified Communications solution. Aligning to your business goals and requirements, creating solution use cases, and creating a requirements document are essential requirements.
Cisco Unified Communications Deployment Strategy Service
The Cisco Unified Communications Deployment Service consists of an in-depth analysis of your business requirements, developing current and future unified communication applications strategy to meet your changing organizational needs.
Cisco Unified Communications Collaboration and Innovation Architecture Service
The Cisco Unified Communications Collaboration and Innovation Architecture Service is designed to develop an architectural roadmap based on business imperatives and an applications strategy. It helps provide application predictability and assurance for the future.
Cisco Unified Communications Planning and Design Services
Helps you identify and proactively address crucial business and technical considerations before spending time and resources implementing your Cisco Unified Communications solution. Provides a consistent, repeatable methodology to help you successfully plan and design a scalable, resilient, and available architecture. This service includes:
● Cisco Unified Communications Scoped Planning Service
● Cisco Unified Communications Scoped Design Service
Cisco Unified Communications Scoped Planning Service
Helps you prepare your business, network, and staff through six activities:
● Solution and end-user requirements validation
● Architecture validation
● Network readiness assessment
● Operations support roadmap planning
● Site requirements specification
● Project management
Cisco Unified Communications Scoped Design Service
Identifies network changes required to support your system and helps you prepare your IT staff through four activities:
● Detailed design development
● Site-specific network implementation plan development
● Solution and site acceptance test plan development
● Staff training plan development
Cisco Unified Communications Predeployment, Deployment, and Postdeployment Service Bundle
This bundle contains three services Cisco views as essential to successfully deploying your solution:
● Cisco Unified Communications Predeployment Assessment Service
● Cisco Unified Communications Deployment Support Service
● Cisco Unified Communications Postdeployment Assessment Service
Cisco Unified Communications Predeployment Assessment Service
This service provides a detailed evaluation of your network and staff readiness to support your Cisco Unified Communications solution. Cisco engineers interview your staff and examine your network to understand your goals and requirements. We identify factors that could lead to performance and scalability problems and assess the capability of your operational staff to support the newly deployed solution. Based on assessment findings, we make recommendations to help resolve issues and plan your deployment correctly.
Cisco Unified Communications Deployment Support Service
This service helps reduce deployment time and solve potential problems before they affect communications. Cisco engineers work with your team to review your solution design and confirm its conformance to your business requirements and to industry best practices. We provide support in developing a systems acceptance test plan that is used to plan to validate the deployed system’s conformance to your specified requirements. This service also provides access to Cisco engineering expertise to effectively support you during the implementation phase of your Cisco Unified Communications solution deployment, whether your implementation is led by a Cisco Certified Partner or your in-house staff.
Cisco Unified Communications Postdeployment Assessment Service
After successfully deploying your Cisco Unified Communications solution, postdeployment assessment helps you keep it operating efficiently. Cisco engineers make recommendations for improving the stability, efficiency, and maintainability of your Cisco Unified Communications solution and identify any knowledge gaps that might have emerged during system deployment. Addressing these primary areas sets the stage for optimizing your Cisco Unified Communications solution for peak performance.
Cisco Unified Communications Fast Track Migration Service
The Cisco Unified Communications Fast Track Migration service is offered under our Planning and Design service. It is designed to enable organizations to migrate to the latest version of Cisco Unified Communications Manager transparently without sacrificing productivity, performance, or security. Following a phased approach, this service helps ensure the current implementation of your network meets the requirements essential for a transparent migration. Lab tests are performed on your communications manager publisher database to verify integrity and correctness, and then a migration plan that details critical information required to perform the migration is developed. The confidence knowing this effort is supported by a Cisco engineering expert during the actual migration delivery brings peace of mind. This service will allow you to take advantage of richer, more collaborative communications available.
Cisco Unified Communications Operate Service
This service helps you maximize your Cisco Unified Communications solution and quickly resolve network incidents by providing software application support, comprehensive monitoring, and specialized engineers. This service helps improve productivity, increase operational efficiency, and improve performance. Three services are offered to support Cisco Unified Communications systems:
● Cisco Unified Communications Essential Operate Service
● Cisco SMARTnet® Service
● Cisco Unified Communications Remote Management Services
Cisco Unified Communications Essential Operate Service
Cisco Unified Communications Essential Operate Service provides software updates to help ensure your applications are up to date and run smoothly. You receive 24-hour access to a team of Cisco engineers and certified partners that can quickly identify and resolve application software problems. Depending on your service contract, the Cisco Unified Communications Essential Operate Service might also protect you with next-business-day advance hardware replacement if a device or system fails. The service offers two options:
● Cisco Unified Communications software application support includes full-time phone and remote technical and maintenance support, software maintenance release updates, and access to extensive resources in the Cisco.com knowledge base.
● Cisco Unified Communications software application and server support includes the preceding features and next-business-day advance hardware replacement (premium service level options for 4-hour replacement also available) for products purchased as combined hardware and software bundles.
Cisco Unified Communications Essential Operate Service is a prerequisite for purchase of a Cisco Unified Communications Software Subscription. A Cisco Unified Communications Software Subscription provides a cost-effective way to predict and plan your unified communications upgrades over a period of years.
Cisco SMARTnet Service
Award-winning technical support service provides IT staff direct, everytime access to Cisco engineers and Cisco.com resources, helping ensure fast, expert response and accountability to resolve critical network issues.
Cisco SMARTnet Service provides the following:
● Full-time global access to the Cisco Technical Assistance Center (TAC)
● Access to extensive Cisco.com knowledge base and tools
● Next-business-day advance hardware replacement (premium service level options for 2-hour and 4-hour replacement also available)
● Ongoing operating system software updates
● Option available for an engineer to install replacement parts at your location; Cisco SMARTnet Onsite implements Cisco technology expertise and practices to help ensure that your network operates at the highest levels.
For more information, visit www.cisco.com/go/smartnet.
Cisco Unified Communications Remote Management Services
Provides comprehensive monitoring, issue resolution, and management of your converged voice and data network 24 hours a day, 7 days a week. This service manages the day-to-day management of IP-based communication network infrastructure, system devices, and Cisco Unified Communications applications. Delivered by an experienced team of Cisco Remote Operations Services engineers that provide daily support using Cisco leading practices and processes based on ITIL®. By outsourcing your daily management tasks to Cisco experts, you receive industry-leading service while maintaining control of your network and allowing your IT staff to focus on activities that are strategic to your business.
For more information, visit www.cisco.com/go/ros.
Cisco Unified Communications Optimization Service
Helps your Cisco Unified Communications solution operate at peak performance. It is an extension to Cisco Foundation Technology Optimization Service/Network Optimization Support (NOS), a service that focuses on optimizing core network infrastructure performance, enhancing security, and increasing operational efficiency. This service builds on device-level support with advanced network-level and consultative proactive support that helps you design, implement, operate, and optimize your deployed Cisco network infrastructure. This service provides the
following activities:
● Detailed design report: Cisco engineers audit the unified communications environment and assess operational readiness to determine the state and health of your Cisco Unified Communications system. Based on audit results, recommendations are provided for correcting deficiencies and keeping your detailed design current and scalable.
● Cisco Unified Communications stability audit: Cisco engineers identify potential deficiencies that should be resolved to achieve a stable environment and improve availability. We collect and analyze information about your Cisco Unified Communications infrastructure design, device health, and Cisco Unified Communications application configurations to gauge compliance with Cisco leading practices.
● Cisco Unified Communications operations support roadmap: Cisco engineers work with your operational staff to help manage and maintain an efficient Cisco Unified Communications solution. We assess your current operations processes and tools, map and recommend alternatives based on your Cisco Unified Communications support requirements, and develop a Cisco operation support roadmap based on the findings.
● Proactive software recommendation and security alerts software strategy: Cisco engineers evaluate the ability of your Cisco Unified Communications solution and application software to meet present and future feature and functionality requirements. We determine software versions and upgrades necessary to support your ongoing service requirements, assess potential hardware and software incompatibilities, and determine whether scheduled events such as hardware upgrades might affect performance and indicate a need for software changes.
Additional activities that can be added to this service in any combination include:
● Cisco Unified Communications Design Consultation: Determine which Cisco Unified Communications applications would be required to meet your business needs. Identify potential implications and costs of growth in your network environment as more users, devices, and applications are added.
● Performance tuning: Audit configuration templates, scripts, commands, Cisco IOS® Software, and quality-of-service (QoS) levels to gauge their ability to support smooth, efficient delivery of Cisco Unified Communications. Identify opportunities to optimize performance and reliability. Determine the best approach for achieving performance gain.
● Knowledge transfer and mentoring: Ongoing knowledge transfer and mentoring increase your staff’s knowledge and productivity to improve your ability to identify potential problems and determine strategies to address them.
● Cisco Unified Communications change support: Provide accelerated response to manage resolution of any Cisco Unified Communications Priority 1, Priority 2, or Priority 3 Cisco TAC case. At case closure we take the work of the Cisco TAC a few steps further, summarizing the issue, where it originated, and how it was resolved and recommending measures for preventing similar issues in the future.
Cisco Smart Care
Proactively verifies that the network is secure, reliable, and functioning optimally so that you can improve your employee productivity and customer responsiveness and get the most from your technology investments. Delivered by Cisco and our partners, this collaborative service offering provides:
● Peace of mind: Proactively verifies that your network is secure, reliable, and functioning optimally at all times in a simple complete solution.
● Network visibility and improvement: Provides visibility into the health and security of your network, giving you the information you need to improve performance and increase operational efficiency.
● Centralized support and maintenance: Customized by your Cisco certified partner specifically for you, to give you the right level of network service to support the size and complexity of your business.
For more information, visit www.cisco.com/go/smartcareservice.
Benefits
Services, delivered by Cisco and our partners, help organizations deploy a secure, resilient Cisco Unified Communications solution, enabling powerful ways to collaborate with coworkers, partners, and customers across any workspace. Our comprehensive portfolio of services is based on proven methodologies that help accelerate cost savings and productivity gains associated with deploying a Cisco Unified Communications solution. Our services can help you to:
● Align business priorities with technology capabilities, to help ensure your environment is built for today and the future.
● Decrease implementation time by helping ensure testing goals and processes are clearly defined and increase productivity by rapidly resolving issues and improving availability.
● Increase Cisco Unified Communications system reliability and efficiency with an effective implementation based on proper architectural objectives, low-level design, and 24-hour access to Cisco application and operating system patches and updates.
● Accelerate productivity benefits and improve performance with proactive, remote system monitoring and management, complementing in-house IT support infrastructure with integrated and thorough technical support.
● Enhance in-house expertise and training by providing access to online tools, a knowledge base, and technical resources.
Why Cisco Services from C9
Today, the network is a strategic platform in a world that demands better integration between people, information, and ideas. The network works better when services, together with products, create solutions aligned with business needs and opportunities. The unique Cisco Lifecycle approach to services defines the requisite activities at each phase of the network lifecycle to help ensure service excellence. With a collaborative delivery methodology that joins the forces of Cisco, our skilled network of partners, and our customers, we achieve the best results.
For More Information
For more information about Cisco Unified Communications Services, call us in the US at +1(954) 607-1497 or email us at info@c9operations.com
Links:
[1] http://c9operations.com/content/cisco-uc500-series
[2] http://c9operations.com/content/cisco-cmbe3000
[3] http://spreadsheets.google.com/viewform?hl=en&formkey=dHY2UElJWlpEN1Uxa0FnaE9NQ21sRmc6MQ#gid=0
[4] http://docweb-prod-2.cisco.com:8282/mdfbrowser/servlet/MDFYacsBrowser?node=Cisco%20Unified%20IP%20Conference%20Station%207937G@Products