We feel that it is important to provide a means of knowledge transfer to our clients. Every client has free access to the Knowledge Transfer Platform. This is a section of our service support application - C9 Servicedesk. It works to collect the information involved in working each task to resolution. The collection of information is input into a knowledge-base you can access HERE [1]
Sign in with your ID or Register for a new account. Once signed in click 'Knowledge Base' on the left hand column.
Links:
[1] http://c9operations.com/servicedesk